Return, Refund & Shipping Policy

Returns, Refunds and Shipping


DESPATCHED NEXT BUSINESS DAY. We strive to despatch all orders made on the next business day. In accordance with Australia Post, the expected delivery time is between 2-6 business days nationwide. If you are ordering outside of Australia, your parcel should arrive within 7-10 business days. Whilst the couriers we partner with endeavour to deliver all orders within a timely fashion, unfortunately during peak times (Christmas, Easter and Public Holidays) you may experience some delays. 

Here to help

Everyone has different skin needs, that’s why we have a trained team skilled in providing you with the best possible advice when it comes to skincare. That’s why we recommend speaking to a customer service representative who will assist you in selecting the right product for you before you embark on your Jojoba Journey.

Our promise 

Here at The Jojoba Company we take great pride in providing the highest quality products to all our customers and are committed to ensuring that we deliver excellent customer service. We strive to provide you with a five-star experience from bean to bottle and welcome feedback on any level of service we are providing. 

30 Day Refund Policy 

If you have purchased an item from our website within the last 30 days and you have experienced one of the below, please contact our team on to resolve this issue. Please provide your full name, order number and batch number (found on the underside of your bottle) in the body of the email to fast track your enquiry. 

Unfortunately, at this time we do not offer refunds, returns or exchanges for change of mind. 

We only accept refunds or exchanges for items purchased from our website
If you have purchased an item from one of our stockists, you must contact the retail outlet for their returns policy. 

  • Allergic reaction 
  • In the rare instance that you have had a reaction please discontinue use immediately and take a photo of your reaction and email . Allergy returns must be less than 10% used upon arrival back to us. 

  • Faulty products 
  • If your product is faulty, please contact us at with a description and/or photograph of the fault and our customer service team will help resolve the issue. 

    For more details regarding our refunds and exchange policy click on the below link. 

    The Jojoba Company Refunds and Exchange Policy