Frequently Asked Questions
Where can I find the expiry date on your products?
As we are EU certified (European Union), we follow their regulations. We use a PAO (Period After Opening) symbol on our products which identifies the useful lifetime of a cosmetic product after its package has been opened for the first time. It depicts an open cosmetics pot and is used together with a written number of months or years. For example if there is a symbol of an open jar with a number 12 inside it. That 12 indicates that you need to use the product within 12 months of opening.
How have you proved 'clinically proven results' on some of your products?
Our products have been invitro tested by a lab in New Zealand called Trinity Bioactives. They use real human skin cells and inject the cells with our products, then measure the increase in collagen and elastin in the skin cells. These results and claims have come from the lab where we had it all tested.
My Jojoba has frozen, what do i do? Does this affect the product?
Jojoba has a freezing point of 7 degrees Celsius, which is why in some colder climates our pure Wadi-Wadi Jojoba will solidify. Don't stress! This does not affect your Jojoba at all. Once it thaws it will be exactly the same as it was before. It is an extremely stable liquid so this process does not impact the efficacy of your Wadi-Wadi Jojoba. The beauty of nature!
Why has my product changed colour?
As our products are natural, they are very sensitive to environmental factors such as light, heat etc so they can change colour due to these factors as well as age. It doesn’t mean it is rancid or off, it just means it is getting older and exposed to things that will change it.
What is the difference between Australian and Certified Organic Jojoba?
Due to an increasing demand for Certified Organic Jojoba, we partnered with an international fair-trade farm who ethically grow and supply us with an organic jojoba. We decided to use recyclable bottles in larger sizes as an alternative to glass, making it perfect to use in your bathroom after a shower or bath.
Although our signature Australian Wadi-Wadi Jojoba isn’t 'certified organic', we adhere to the same strict standards of an organic farm, which means we never use any synthetic pesticides or harmful chemicals on our plants, and our Wadi-Wadi Jojoba is clinically proven to have higher amounts of Omega 9 than other varieties.
Omega 9, working together with 3 & 6, act as building blocks in the skin cells, strengthening the skin’s surface layers for a smoother, healthier, and younger-looking complexion. This makes it more effective to use on your face, and that is why you will find Australian Wadi-Wadi Jojoba at the heart of our clinically proven skincare range.
Can I use Jojoba on both my face and body?
Yes! Both our Australian Jojoba and Certified Organic Jojoba can be used on both face and body.
Are your products non-comedogenic?
They sure are! Jojoba itself is considered to be non- comedogenic as it has a comedogenic rating of 2. Anything 2 and below is considered non- comedogenic which means the likely hood of it clogging pores is extremely low. With a 2, it can sometimes cause a purging of the skin which we do sometimes see with jojoba.
Do you test your products on animals?
No, we are proudly Cruelty Free and Vegan Friendly and all the ingredients use that are not grown on our Beresford Farm are ethically sourced.
Are our products pregnancy safe?
Yes, all our products are safe to use whilst pregnant and breastfeeding, however, we always recommend checking with your health care professional prior to use.
What does Jojoba smell like?
Whilst Jojoba is generally scentless, it is not uncommon for it to have a slightly ‘smokey’ smell. This is due to the cold-pressing process used to extract the liquid. It is also 100% natural so the scent can vary between batches.
Can I use Jojoba and another face oil at the same time?
We only recommend using one face oil at a time. As all our face oils contain Jojoba it is not necessary to apply both. You can alternate between face oils e.g. Apply Jojoba in your morning regime and the Skin Balancing Oil in your evening regime.
What is your returns policy?
If you have purchased an item from our website within the last 30 days and in the rare instance you have an allergic reaction or received a faulty item please visit or refunds page here: REFUNDS & RETURNS
Unfortunately, at this stage we do not offer refunds or exchanges for change of mind. If you would like to view of full refunds, exchanges and returns T&Cs please click here: REFUNDS, EXCHANGES & RETURNS POLICY
When do I apply my TJC products?
Jojoba is considered a light-weight oil, that's why we recommend applying our Jojoba or your chosen Jojoba based face oil after cleansing and toning and before any moisturiser. Products are generally applied lightest to heaviest. Take the Jojoba Journey with us:
- Apply Jojoba or specialised face oil
- Eye Cream