Frequently Asked Questions
Where can I find the expiry date on your products?
As we are EU certified (European Union), we follow their regulations. We use a PAO (Period After Opening) symbol on our products which identifies the useful lifetime of a cosmetic product after its package has been opened for the first time. It depicts an open cosmetics pot and is used together with a written number of months or years. For example if there is a symbol of an open jar with a number 12 inside it. That 12 indicates that you need to use the product within 12 months of opening.
How have you proved 'clinically proven results' on some of your products?
Our products have been invitro tested by a lab in New Zealand called Trinity Bioactives. They use real human skin cells and inject the cells with our products, then measure the increase in collagen and elastin in the skin cells. These results and claims have come from the lab where we had it all tested.
My Jojoba has frozen, what do i do? Does this affect the product?
Jojoba has a freezing point of 7 degrees Celsius, which is why in some colder climates our pure Wadi-Wadi Jojoba will solidify. Don't stress! This does not affect your Jojoba at all. Once it thaws it will be exactly the same as it was before. It is an extremely stable liquid so this process does not impact the efficacy of your Wadi-Wadi Jojoba. The beauty of nature!
Why has my product changed colour?
As our products are natural, they are very sensitive to environmental factors such as light, heat etc so they can change colour due to these factors as well as age. It doesn’t mean it is rancid or off, it just means it is getting older and exposed to things that will change it.
What is the difference between Australian and Certified Organic Jojoba?
Due to an increasing demand for Certified Organic Jojoba, we partnered with an international fair-trade farm who ethically grow and supply us with an organic jojoba. We decided to use recyclable bottles in larger sizes as an alternative to glass, making it perfect to use in your bathroom after a shower or bath.
Although our signature Australian Wadi-Wadi Jojoba isn’t 'certified organic', we adhere to the same strict standards of an organic farm, which means we never use any synthetic pesticides or harmful chemicals on our plants, and our Wadi-Wadi Jojoba is clinically proven to have higher amounts of Omega 9 than other varieties.
Omega 9, working together with 3 & 6, act as building blocks in the skin cells, strengthening the skin’s surface layers for a smoother, healthier, and younger-looking complexion. This makes it more effective to use on your face, and that is why you will find Australian Wadi-Wadi Jojoba at the heart of our clinically proven skincare range.
Can I use Jojoba on both my face and body?
Yes! Both our Australian Jojoba and Certified Organic Jojoba can be used on both face and body.
Can I use Jojoba if I have a nut allergy?
Yes, you can. Jojoba is hypoallergenic, so it’s rare to have a reaction to it. Additionally, it is not a nut allergen.
What does Jojoba smell like?
Whilst Jojoba is generally scentless, it is not uncommon for it to have a slightly ‘smokey’ smell. This is due to the cold-pressing process used to extract the liquid. It is also 100% natural so the scent can vary between batches.
Does Jojoba need to be applied onto damp skin?
All skin care is best absorbed on damp skin, however it is perfectly fine to apply jojoba to cleansed, dry skin.
Are your products non-comedogenic?
They sure are! Jojoba itself is considered to be non- comedogenic as it has a comedogenic rating of 2. Anything 2 and below is considered non- comedogenic which means the likely hood of it clogging pores is extremely low. With a 2, it can sometimes cause a purging of the skin which we do sometimes see with jojoba.
Do you test your products on animals?
No, we are proudly Cruelty Free and Vegan Friendly and all the ingredients use that are not grown on our Beresford Farm are ethically sourced.
Are our products pregnancy safe?
Yes, all our products are safe to use whilst pregnant and breastfeeding, however, we always recommend checking with your health care professional prior to use.
Is your packaging recyclable?
Yes, our packaging is made from 100% recyclable materials.
When do I apply my TJC products?
Jojoba is considered a light-weight oil, that's why we recommend applying our Jojoba or your chosen Jojoba based face oil after cleansing and toning and before any moisturiser. Products are generally applied lightest to heaviest. Take the Jojoba Journey with us:
- Apply Jojoba or specialised face oil
- Eye Cream
Can I use Jojoba and another face oil at the same time?
We only recommend using one face oil at a time. As all our face oils contain Jojoba it is not necessary to apply both. You can alternate between face oils e.g. Apply Jojoba in your morning regime and the Skin Balancing Oil in your evening regime.
What to apply first, the Ultimate Serum or Ultimate Youth Potion?
Do I need both the Ultimate Serum and the Ultimate Youth Potion?
Yes. These products contain different active ingredients and deliver different results, so they are designed to be used in conjunction with one another.
Can I use Jojoba and another facial oil at the same time?
No. We only recommend using one facial oil at a time. As all our facial oils contain Jojoba, it is not necessary to apply both. You can alternate between facial oils e.g. apply Jojoba in your morning regime and our Pigmentation Oil in your evening regime.
What products would you recommend for my teenager who is experiencing breakouts?
It’s important to remember that breakouts are inevitable during the teen years, but their severity can be reduced if the skin is cared for properly. We suggest the daily use of a natural facial cleanser, like our Citrus Gel Cleanser, which unclogs pores and decongests the skin. After showering, applying our Australian Jojoba will help to nourish your teen’s skin while calming breakouts and controlling oil production.
What products would you recommend for soothing the symptoms of Rosacea?
In terms of soothing the symptoms of rosacea, we suggest using our Australian Jojoba to calm the skin. Additionally, our Jojoba Probiotic Milk specifically works to alleviate redness, so used in conjunction with our Australian Jojoba would bring you best results.
Do you have a product that would help reduce my stretch marks?
Yes! Combining the wonderful properties of both jojoba and rosehip, our Jojoba & Rosehip Oil is great for reducing the appearance of stretchmarks and scars. Apply the oil to affected areas daily for best results.
Where in my regime do I use my new Probiotic Jojoba Milk?
Our Jojoba Probiotic Milk would be used in place of a serum, so we suggest using it after you cleanse and tone, and before applying a facial oil and moisturiser.
Which probiotic is in the Probiotic Jojoba Milk?
The probiotic is Lactobacillus Ferment Lysate Filtrate, which is derived from bacteria that is used to inoculate milk to create yoghurt. It is non-dairy and non-animal derived. The ingredient itself is called ACB Yoghurt Dermal Respiratory factor PF.
What percentage of probiotic is in the Probiotic Jojoba Milk?
We don’t reveal the percentages of ingredients in our products. Our products are formulated with ingredients that complement each other for maximum skin benefits. The individual ingredients within each formula are formulated at the recommended percentages for maximum results. The probiotic has been added in a percentage that gives the proven results.
What is the best product to use on my baby?
For babies, we suggest using our Organic Baby Oil which is enriched with essential oils for calming, otherwise our Australian Jojoba is also a great option for baby massage.
Do you have a product that will get rid of my blackheads?
If you deal with blackheads, we suggest you use a cleanser daily that will decongest the skin. Our Citrus Gel Cleanser is a gentle facial cleanser that controls excess oil and unclogs pores, while helping to maintain your skin’s natural oils.
We also suggest using our Australian Jojoba on the skin as it helps to rebalance the skin’s oil production, reducing breakouts.
Do I still need a moisturiser if I am using an oil?
Yes! Different skin care products each serve a different purpose. Using a facial oil will help nourish the skin, while a moisturiser will lock in all the nutrients from facial oils and other products like toners and serums.
If I am doing a double cleanse, do I use the oil cleanser first?
Yes. If you are planning to double cleanse, we suggest using an oil-based cleanser first to remove makeup, like our Activating Cleansing Oil. Then, you can follow it up with a gel cleanser, like our Citrus Gel Cleanser to remove impurities.
How long to leave in between each product in my regime?
Most products can be left to sink in for about 30 seconds. For a facial oil, you may want to wait up to 60 seconds so it can properly absorb before you apply a moisturiser.
If my skin is oily, should I really be using a facial oil?
Yes! Jojoba is a powerful natural ingredient that helps balance and regulate oil production. Jojoba is not an oil, but a liquid wax ester that is the closest botanical match to our skin’s own natural oil - therefore, it works with the skin to balance out the oil production.
Very often, oily skin is a result of dehydration, which is why the skin produces extra oil to compensate. Therefore, it is important to keep oily skin hydrated and balanced.
What is your returns policy?
If you have purchased an item from our website within the last 30 days and in the rare instance you have an allergic reaction or received a faulty item please visit or refunds page here: REFUNDS & RETURNS
Unfortunately, at this stage we do not offer refunds or exchanges for change of mind. If you would like to view of full refunds, exchanges and returns T&Cs please click here: REFUNDS, EXCHANGES & RETURNS POLICY